Privacy Policy

1. Introduction

Welcome to CemVault. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cemetery management software service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Cemetery organization details
• Billing and payment information
• Account credentials

Cemetery Records Data

Through your use of our service, we store cemetery records including burial information, plot data, and related documentation that you upload to our platform.

Usage Information

We automatically collect information about how you access and use our service, including log data, device information, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Protect against fraudulent or illegal activity

4. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• 256-bit encryption for data in transit and at rest
• Regular security audits and penetration testing
• Automatic daily backups stored in multiple geographic locations
• Strict access controls and authentication requirements

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account or request that we no longer use your information, please contact us at privacy@cemvault.com.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to data portability
• The right to opt-out of certain data processing

7. Third-Party Services

We use select third-party services to help us provide our service, including payment processors and hosting providers. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

8. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: